Terms of Service
By using Flowlzy ("the Service"), operated by CENLEX DIGITAL SDN. BHD. (a company registered in Malaysia, operating as Flowlzy), you agree to these Terms.
1. Scope
Flowlzy is an installed AI-receptionist platform connected to your WhatsApp Business number and calendar systems. We provide the software, integrations, and ongoing operational support.
2. Account & billing
Your fee, what it covers and how often it is billed are set out in the quote and order confirmation we agree with you. Fees are quoted in Malaysian Ringgit and billed in advance for each period. There is no long-term lock-in: you may cancel before your next billing period and we will not charge you again. We do not refund time already used.
3. Your obligations
- Provide accurate information for AI persona setup (services, pricing, hours).
- Maintain a valid WhatsApp Business account in good standing with Meta.
- Comply with Malaysian regulations applicable to your business.
4. Our obligations
- Keep the Service running and monitored, as set out under Service availability below.
- Keep your data secure (see Privacy Policy).
- Respond to support requests within 1 business day.
Privacy Policy
We process two categories of data:
1. Your customer's data
WhatsApp messages, phone numbers, names, and booking details that pass through Flowlzy. We are the processor; you are the controller. We process this data only to deliver the Service.
2. Your business data
Account, billing, team members, and usage telemetry. We retain this for the duration of your account and for 12 months after cancellation.
Storage & location
Customer message data is stored in Supabase, with at-rest encryption and TLS in transit. We comply with the Personal Data Protection Act 2010 (Malaysia).
Your rights
You can export, delete, or correct any data via your dashboard or by emailing info@flowlzy.com. We respond within 14 days.
Data Processing Agreement
If you are an enterprise customer who needs a signed DPA, request one at our contact below. Our standard DPA covers PDPA 2010 (Malaysia) and GDPR (EU) where applicable.
Sub-processors:
- Meta — WhatsApp Business Cloud API (message delivery)
- Supabase — primary database (messages, bookings, account data)
- Hostinger — hosting for our backend services, including the automation that processes incoming messages
- Cal.com — calendar booking (when you use Cal.com)
- Google Workspace — calendar booking (when you use Google Calendar)
- Language model providers (currently OpenAI) — generating the AI's replies, with no customer message data retained beyond generating that reply
Acceptable Use
You agree not to use Flowlzy to:
- Send spam, unsolicited marketing, or messages outside Meta's Business Messaging Policy.
- Operate businesses prohibited by Malaysian law (illegal gambling, unlicensed pharmaceuticals, etc.).
- Impersonate other businesses or individuals.
- Attempt to reverse-engineer the AI persona for competitive products.
Breach of this policy is grounds for immediate suspension.
Service availability
The Service is built to run around the clock and is monitored automatically. If replies stop going out, we are alerted and we act on it.
Maintenance that needs downtime is planned for quiet hours and announced in advance wherever we can.
Parts of the Service depend on providers we do not control — WhatsApp message delivery by Meta, our hosting, database and calendar providers. We are not liable for outages on their side, but we will keep you informed and work to restore your service.
If your business needs a written service-level commitment, ask us and we will agree one with you in your service agreement.
Contact
CENLEX DIGITAL SDN. BHD. (operating as Flowlzy)
Malaysia
Email · info@flowlzy.com
WhatsApp · +60 10-404 5820
These Terms supersede all prior versions. We will notify you of material changes via email + dashboard banner.